OSAKA OWL WARRANTY POLICY
Products are warranted to the original owner against manufacturing defects in materials and workmanship for 3 months of purchase. If a product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion.
Warranty does not cover wear and tear from normal daily use or intentional abuse.
If the product is exchanged, the replacement product becomes your property and the product returned becomes Osaka Owl's property. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
Our typical turnaround time is 2-3 weeks from the time we receive your product until it is returned to you. In some cases, we can get it back to you sooner. In some cases, it may take longer. During peak season our turnaround time can be longer than six weeks.
Customers are responsible for shipping items to us. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. Customers are responsible for their product until we sign for its delivery. Osaka Owl cannot be liable for lost in-bound packages. You must file a claim with the carrier.
Please include a prepaid, self address courier envelope so that we can have your item shipped to you as soon as repair is complete.
What does "practical lifetime of the product" mean?
We build our products to last over extended periods of use, but nothing lasts indefinitely. Materials will deteriorate and fade over time and moving parts will wear out. We will cover your product under our warranty policy until such a time that we have deemed the product to be worn out beyond reasonable repair. If the product is showing the signs of its age—for instance, the material has become thin or faded, there are rips and tears, the zippers no longer catch—we will take this into consideration when assessing your product for a warranty request. All bags will suffer from differing degrees of wear-and-tear, depending upon the user. Use your judgment when assessing whether your product is likely to be covered under our warranty policy. It may simply be time to replace your product, and we hope that Osaka Owl will have the opportunity to provide you with superior quality products and service in the future.
What is and isn't covered under the warranty policy?
Warranty covers manufacturing defects in materials and workmanship for the practical lifetime of the product, but it does not cover normal wear and tear. Material refers to zippers, buckles and fabrics. Workmanship refers to seams, seam tape and construction. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use, or how well you care for your product, it will eventually begin to show age and wear. Common examples of wear and tear that would not be covered under the lifetime warranty include colors fading, rips, tears, abrasion, UV degradation, misuse, and general breakdown of the materials over the years.